• Legal provisions and the importance of administrative operations;
• Office tasks: letters, forms, documents, and other types of business correspondence;
• Human resources: functions, decision-making, role diversification and responsibilities, dealing with issues and conflict situations;
• Regulations and internal controls;
• Reporting.

Trainer: Uroš Ćemalović

• Legal framework for financial operations in civil society organizations.
• Basic financial concepts in civil society organizations.
• Income and expenses: revenue, VAT, invoices, cash register, expenses, cash, non-cash expenses, income tax.
• Types of costs: identifying cost types, operational expenses, recording costs, tax treatment of expenses, expressing costs excluding VAT, VAT exemptions.
• Procurement procedures: tender processes, contract preparation, contract elements, audits.

Trainer: Snežana-Andreja Arambašić

• Project management and grant agreements.
• Budgeting and fundraising opportunities.
• Reporting systems (internal, donor-related, planning vs. execution, task allocation vs. adopted work packages, partner responsibilities in a consortium);
• Monitoring and evaluation;
• Integrity, transparency, and accountability.

Trainer: Dragana Soćanin