For the purposes of this research, the principles of good governance (transparency, accountability, responsiveness, participation and effectiveness) were operationalized through 133 indicators in total, grouped in eight categories of good governance. Additionally, to define the indicators we have used relevant literature from the field of good governance; experiences from implemented researches in the region; and experiences of the project team at CRPM in designing methodologies of this type of research, as well as their experiences and lessons learned from the LOTOS research (which measured good governance on the local level). Particular attention was paid to adapting indicators to the socio-political framework in which the relationship between government institutions and the citizens is built.
